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How to Diagnose and Fix QuickBooks Error OL-393?

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QuickBooks error OL-393
QuickBooks error OL-393

If you are getting QuickBooks error message OL-393 while working on the QuickBooks desktop application, it indicates there is some connection issue between QuickBooks and your bank. The QuickBooks error code OL-393 pops up on the screen while connecting QuickBooks to the bank. The QuickBooks online banking error OL-393 usually occurs when the user has not updated account info in QuickBooks, or the bank has not turned on online services. To know about OL-393 QuickBooks error, its causes and solutions, read the blog till the end.

If you are getting QuickBooks error OL-393 and want an instant solution to fix it, then call us on our toll-free number (1.800.579.9430) and get assistance from certified QuickBooks professionals.

What are the causes behind QuickBooks error OL-393?

The error occurs due to the following reasons:

  1. Bank’s or financial institution website is under maintenance.
  2. Incorrect login details while connecting bank account with QuickBooks.

Let us walk you through the troubleshooting procedure given below.

Possible Quick Fixes for QuickBooks error OL-393

Perform the troubleshooting solutions given below to resolve the error:

Solution 1. Fix all online banking connections

Follow these steps to refresh bank connections:

  1. Open QuickBooks online.
  2. Move to the Lists menu and choose Charts of Accounts.
  3. Next, click Include Inactive.
  4. Turn off Bank Feeds for all active and inactive bank accounts.
  5. Close and restart QuickBooks.
  6. Now, turn on the bank feeds.

If the solution given above didn’t work, try the next solution.

Solution 2. Create a test company file

Creating a test file will help find whether the problem is with QuickBooks or your bank:

  1. Open QuickBooks.
  2. Go to the File menu and choose New Company.
  3. Click Express Start or Start Setup.
  4. Within the setup window, enter the required details.
  5. Click Create Company and then the Start Working option.

If the error continues, proceed to the next solution.

Solution 3. Use Rebuild tool to fix company file data

The tool will fix minor company file data issues automatically. Follow these steps to run the tool:

  1. Open QuickBooks and click on the File menu.
  2. Select Utilities and then Rebuild Data.
  3. Let the tool repair your file. It may take some time.
  4. When the tool finishes, click OK.
  5. Click on the Filemenu again.
  6. After that, hover over Utilitiesand select Verify Data.
  7. Let the tool check your file for data issues.
  8. If QuickBooks find any problem with the company file, select Rebuild Now.

Hopefully, the solutions discussed in the blog help you fix QuickBooks error OL-393. If the error doesn’t fix, feel free to contact the QuickBooks support team by dialing our helpline number (1.800.579.9430).