Subscribe to the our newsletter to receive latest news straight to your inbox.
Virtual Phone System is serving different industries at present and customer service industry is one of them. Though, there are still many customer service providing companies which are unaware of the facts that how a … Read More
Virtual Phone System is serving different industries at present and customer service industry is one of them. Though, there are still many customer service providing companies which are unaware of the facts that how a virtual phone system will help them in managing the customer service related problems. When we provide customer service, our utmost priority is to give maximum benefits to the customer. We do not want our customers to suffer and that is why we want to communicate all the necessary information to them. To reach all our customers and to make it possible for them to reach us easily, we need one of the best communication technologies. At present, if we will look at all the communication technologies, virtual phone system is said to be one of the best. That is why; it is being used by different companies and even E-commerce industries also to support their customer service.
If you have not started using the virtual phone system service for your customer support yet, we suggest you to start doing it from today only. To get a virtual phone system, you can connect with different service providers. However, we suggest you to look for the alternatives to Google Voice, as we have not heard good reviews about it. Now, let’s know how the virtual phone system is tackling problems related to customer service.
Made call transferring easier – Earlier, it was difficult for employees to transfer customer’s calls from one department to another. It was a bit frustrating for customers also to call on different numbers for getting information from different departments. Due to this many companies had to face problems by losing their customers. But thanks to the virtual phone system, as it has helped in making calls transferring service easier. Now, it is possible to transfer customer’s calls without much worry. All the virtual phone numbers are linked with each other and employees will only have to dial extension number to transfer customer’s call to other department. This will save customer’s time also and will provide him satisfaction too.
No more silent hold on calls – Many customers drops the call, when this is silent hold and that too for long time. If you do not want the customers to drop calls and you want them to be on call even when they are on hold, it is better to start making use of virtual phone system. With the help of virtual phone system, it is now possible to play music when on hold. Or you can even play some important message for customer from the company, like any new plan offers, discount, etc.
24 by 7 support for customers – Unlike the traditional phone systems with the help of which one can provide customer support only for limited time or till the time they are on desk. With the help of virtual phone system, it is possible to provide customer support 24 by 7 and that too from any location. Though, we know that not every employee will be able to provide 24 by 7 supports, but if they are not available at their workplace during their shift, then also they can provide customer service. It is possible because virtual phone system can be used from any location.