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Netgear Extender not connecting to the Internet


So, have you done Netgear extender setup? Well, that’s great! But hold on! What’s that? Netgear extender not connecting to the internet! Need not to worry! This write-up will make you familiar with all the troubleshooting tips to get rid of the issue in no time. Let’s get the ball rolling!

How to Identify the Issue?

Before delving into the advance troubleshooting tips, the very first thing you need to do is to identify whether your Netgear extender is disconnected actually from the internet or not. Netgear extender not connecting to the internet issue comes into view in one of some below-mentioned scenarios:

  • No internet LED on your Netgear extender.

  • Red power LED.

  • Extender connected but no internet.

  • No or weak internet.

  • PC, laptop or mobile device can’t detect the extender’s SSID.

Fix: Netgear Extender not connecting to the Internet

Let us start with basic troubleshooting tips first. If this resolves the issue, you don’t have to go with the advance fixes.

Power Cycling

Power cycle your Netgear extender would be the first step towards fixing the issue. To get it done, disconnect all the connected devices to the extender and unplug it from the wall outlet.

Now, wait for a 4-5 minutes. Then, plug your Netgear extender back into a working wall outlet and turn it on. Once done, reconnect all the devices to your Netgear extender.

Check the Cable Connections

The next step towards fixing the issue is to check all the cable connections. You simply have to ensure that the Ethernet connection you have made to connect your Netgear extender with other devices is finger-tight.

Also, make sure to use a non-damaged Ethernet cable to connect your Netgear extender with router and other devices.

Update your Netgear Extender’s Firmware

Obsolete firmware version on your Netgear extender also results in the issue. So, to prevent Netgear extender not connecting to the internet issue, make sure to update the device timely.

You can easily update the extender’s firmware by visiting Netgear Genie smart setup page via mywifiext.net.

Check the Power Supply

Your Netgear extender must receive fluctuation-free and continuous power supply. Also, verify the wall socket you have used to plug in your Netgear extender is damage-free. Once plugged in, your extender’s power LED will become green.

Still getting no internet on your Netgear extender? Worry not! Just go through the advance troubleshooting tips to fix the issue.

Assign your PC a Static IP

Firstly, make sure that you have properly configured your Netgear extender. if everything is OK with the configuration, load up a web browser on a PC or laptop.

Now, navigate to Netgear extender login window. Enter the Netgear device’s admin credentials and click on Log In. On the off chance that you see a PPPoE, set up your Netgear extender using its login details.

If there is a static IP address, make sure to set up your Netgear extender with its IP, DNS, and default gateway address. On the other hand, of you see a dynamic IP address, click the Smart Wizard Test button and check if your Netgear extender is receiving the internet access. Moreover, you can also use the Netgear app to text the internet connection on your extender.

Reset your Netgear WiFi Extender

None of the troubleshooting ways highlighted above fixed the issue for you? Don’t worry, opt for resetting your Netgear extender now! Resetting Netgear extender will erase all settings of it, using SSID, password, security settings, etc. So, we advise you take the backup of the settings of your Netgear WiFi extender.

Once you reset your Netgear extender, configure it using the default admin details. Keep this in mind that the details you use for logging into your extender are not yours routerlogin-net admin credentials.


That’s all! Here we end up the list of a couple of basic and advance troubleshooting ways to get rid of the issue. Stuck at any step? No worries! Contact our technical experts via comments right away.