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QuickBooks Error H505: Facts You Should Know While Resolving it

As a user, have you ever encountered QuickBooks error H505? If no, then let us inform you that it occurs while accessing the company file stored on another computer over the network in multi-user mode. … Read More

QuickBooks Error H505

As a user, have you ever encountered QuickBooks error H505? If no, then let us inform you that it occurs while accessing the company file stored on another computer over the network in multi-user mode. The error prompt abruptly shows up on the computer screen with an error message, reading, “This company file is on another computer, and QuickBooks needs some help connecting.” The primary reason behind such an error is the incorrect multi-user hosting settings. With this post, we are going to discuss with you all the best troubleshooting solutions available out there to overcome the multi-user error.

Want to get over QuickBooks error H505 without going through the tedious troubleshooting methods? If yes, feel free to reach the team of QuickBooks professionals by dialing our toll-free number.

What are the reasons causing QuickBooks error code H505?

Apart from the incorrect multi-user hosting settings, there can be several reasons behind the occurrence of QuickBooks error code H505, such as:

  • QuickBooks necessary services are not running on the server computer.

Below, we have mentioned the best troubleshooting solutions for the reasons that we just discussed with you.

What should you do to get rid of QuickBooks error H505?

Solution 1) Correct the multi-user hosting settings in the QuickBooks Desktop application

At times, many users accidentally set more than one system as the server to host the company file in multi-user mode. However, only the computer which hosts the company file can be the server. Therefore, we need to correct the multi-user settings to resolve the error.

  • Open the QuickBooks Desktop application on any workstations you are getting the multi-user error.
  • Choose the File menu at the top menu bar.
  • Hover the mouse cursor over the Utilities option.
  • From the Utilities side menu, select Stop Hosting Multi-User Access if it is an option there.
  • If the Host Multi-User Access option is there, ignore it.
  • Move on to the server computer and open the QuickBooks Desktop application on it.
  • Choose the File menu at the top bar.
  • Hover the mouse cursor over the Utilities option.
  • From the Utilities side menu, select Host Multi-User Access if it is an option there.
  • If the Stop Hosting Multi-User Access option is there, ignore it.

Solution 2) Check the QuickBooks services on the server computer

We can manually restart the stopped QuickBooks services, such as the database server manager and company file monitoring service, on the server computer.

  • On the server computer, open the Run command window by pressing Windows + R keys simultaneously.
  • Type “services.msc” into the search box and then click on the OK button.
  • Look for the service named QuickBooksDBXX in the list of services and double-select it.

Note: In QuickBooksDBXX, XX denotes the version year of the QuickBooks Desktop application you are using.

  • For the Startup Type, choose the Automatic option from the drop-down menu.
  • You need to ensure that the Service Status is either Started or Running. In case it’s neither, click on the Start button.
  • Move on to the Recovery tab.
  • From the drop-down menus of First failure, Second failure, and Subsequent failures, choose the Restart the Service option.
  • Click on the Apply button and then the OK.
  • Now, repeat the aforementioned steps in the same order for QBCFMonitorService.

Conclusion:

If you cannot get rid of QuickBooks error H505 even after implementing all the troubleshooting solutions mentioned in the post, then there is a great possibility that the Windows Firewall is blocking QuickBooks from accessing the network. We suggest you manually configure the Windows Firewall settings for QuickBooks Desktop and see whether this resolves the error or not. You can also

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