Call Forwarding is an extremely useful feature in the telephone system that allows an incoming call to be redirected to another phone or mobile phone where the called party is available. The biggest benefit of the call forwarding feature, especially for business enterprises, is that no valuable customer calls will be missed and the calling party will not be disappointed either.
The only alternative to call forwarding is to have an answering machine or voicemail. But the undeniable fact is that most callers are bothered by hearing an impersonal recorded message. Again, there are also callers who are hesitant to leave a recorded message as they are more willing to have a direct conversation with the person called.
Many business owners who believe that human contact is essential to developing a customer relationship prefer the forwarding feature to answering machines. There are also entrepreneurs who prefer to have their calls forwarded to a call center, so that the customer can reach an operator and speak to him rather than an answering machine or voicemail.
There are also advanced call forwarding features that are flexible, whereby you can choose to forward your calls to different phone numbers or to voicemail based on the time of day, seven days a week.
Of course, to enjoy the call forwarding feature, you will need to take responsibility for activating, reactivating, and deactivating the call forwarding feature before and after business hours.
If you enable voicemail, you can direct incoming calls to your voicemail if there is no answer, or you can choose to immediately send all your calls directly to your voicemail. You can also choose to forward all your voice messages to an email account as a voice file. In multinational companies, international forwarding service has become quite common and calls can be forwarded to any international destination.
When making use of the call forwarding feature, you need to consider the costs involved. Please note that the phone line being forwarded is treated as an outgoing call for billing purposes. This means that long distance charges will apply if the number to which calls are forwarded is a long distance number. By regulations, call forwarding features use the code * 72 / * 73. However, if you agree to pay additional charges, your service provider will allow remote call forwarding, which can be controlled from any phone. .
This service is certainly a useful phone feature that allows you to receive and answer phone calls from different locations. Once you have this facility, all incoming calls will be received by the telephone operator of a centralized answering service and you will receive only calls intended for you or your department.
Nowadays, making use of the call forwarding function is quite easy and you can get it from any service provider company. All you have to do is choose the numbers to receive the forwarded calls. However, if you plan to get the service, you should be careful in selecting a reputable and reliable service provider with a good track record.