A real estate CRM software is a mechanism that allows you to communicate effectively with all customers, both current and future. In short, when it comes to real estate, it is a handy tool. However, … Read More
A real estate CRM software is a mechanism that allows you to communicate effectively with all customers, both current and future. In short, when it comes to real estate, it is a handy tool.
However, the convenience highly depends on the option you choose. Is it better to have one made specifically for the real estate industry or a general-purpose one that you can customise?
The thing is, the best CRM for real estate isn’t like other CRMs, so it’s worth spending money on them. There are some basic needs that a real estate CRM software can fulfil if you want the highest degree of control and it suits your budget.
Specific requirements that a real estate CRM must meet
- Managing leads is critical for every form of real estate company. Since the way the market fluctuates in your industry is unusual. The specialised framework can always help to deal better.
- It helps in obtaining leads by classified advertising and referrals.
- It keeps a record of established partnerships that nurture to create new referrals.
- Managing the lead-to-closing timetable effectively, which can otherwise be a lengthy process.
- Working varying levels of participation at various stages of the sale.
- MLS (Multiple Listing Service) feeds, which are needed to optimise performance, are incompatible with generic CRMs.
So standard CRMs aren’t going to cut it.
A real estate CRM must have the following features:
- Lead management framework – It’s vital to have a solid contact management network. You must sort people into categories such as referring parties, rivals, leads, and clients. You can group similar data and better coordinate the sales and marketing efforts to further divide between hot/cold leads, old/current customers, and level of satisfaction achieved.
- List management: It should be at the top of your priority list as the primary revenue source. Your real estate CRM software should allow you to personalise your data so that you can build custom lists based on deals, dates, offers, events, and commissions. If you can connect property details to the listing, that’s even better.
- Email Platform – Although you can use social media for advertising, an email will still come out on top because most vendors consider it a more professional form of communication. Pre-designed email campaigns for selected contacts, a method of sending newsletters, and a decent mix of email templates with keywords built-in are all features to look for.
- Drip email – This allows you to submit automated responses, such as when a user subscribes to a newsletter. Following you’re ‘Thank you’ post, a series of customised emails will be sent to the potential customer, eventually encouraging them to come to a viewing, ask more questions, or participate in some form of conversion action.
- Compatibility with other platforms – compatibility with Microsoft Office and Google Docs is a huge plus, so add it to your list of must-haves. Also, make sure the interface is simple to use for those who aren’t particularly tech-savvy.
Agents are always on the go, so look for a cloud-based real estate CRM software that works for all mobile devices, including tablets and smartphones, and is compliant with both Apple and Android. Put safeguards in place to secure confidential information, such as financial information.
In Final Words
A customer relationship management system (CRM) is, without a doubt, one of the essential tools a realtor or real estate agency can employ. Its power is multiplied when marketing automation and customer ticketing are added. Many real estate agent software would become obsolete as a result of such an all-in-one real estate CRM. Select a customised and best CRM for real estate, make sure these top features are included and prepare to be much more powerful, professional, and effective.