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What is managed service provider (MSP)?

managed service provider

What does Managed Service Provider mean?

You may have probably gotten an idea just by the name of it but wouldn’t know where these services are used. Managed service providers are IT-based companies whose job is to provide managed services like cybersecurity, cloud services, technical support, server management services, user access for all the IT infrastructure of an end-user or a company. This is outsourcing your IT requirements to an IT company, it saves you a lot of time and management issues if it was under your roof. The IT company will be completely responsible for all your IT infrastructure and you won’t have to worry about any technical interference in your company’s work.

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Benefits of Managed Service Providers (MSP)

You can choose the plan accordingly which is suitable for your company’s requirement with the contracted IT company. You can select the items from the plan which fulfill the needs of your IT infrastructure. Here are a few benefits of the MSPs:

They provide IT staff for technical issues around the clock with very little charges.

Defines the scheduled IT support work after a few days as per the contract.

Also provides their well-trained staff when there are in-house shortages.

Providing all technical repairs for any IT disasters on the premises.

Includes backup data management to avoid any data losses.

Extra resources provided are added in increments or monthly accounts.

Cancels out the huge wages for qualified IT experts needed for the IT infrastructure.

           An MSP can replace a company’s entire IT department by providing a single niche service. The technology keeps changing so you have to keep your IT infrastructure up-to-date. By using MSP, you aren’t only updated but save a lot of money with them rather than hiring some qualified IT personnel who charges very high amounts of money.

How to manage in MSP?

An MSP provides the technical ways of how to do it but they manage it by deploying special software to automatically manage it. The MSP provides managed services like RMM which works as a technician tool and PSA which is used for business management. A company’s business entirely depends on the skills of its employees. RMM and PSA help in maximizing the profitability of expensive specialists and makes sure that all the client’s obligations are met. 

What are RMM and PSA?

RMM stands for “Remote Monitoring and Management”. It’s a collection of tools in one software from the MSP which enables the remote technicians to maintain the complete IT system of a company. This software helps remove the need for on-site visitations to install the required IT software updates and user support. An RMM platform helps the MSP to serve multiple clients and the required access tools needed. A good quality RMM system includes automated processes that complete the check of routine monitoring tasks like the network performance status. 

        PSA stands for “Professional Services Automation”. This collection of tools in the MSP enables to supervise on-site staff and servicing of the staff of the client’s companies. The PSA platform performs tasks that cover the resources being used, the work distribution to technicians, and recording the time taken for it. It also provides the information to support bidding for new work and the creation of contracts for the service agreement. It ensures that those contracts are being fulfilled. Most MSPs provide support to the end-users, so the PSA platform includes a help desk and team management software. These help in cutting down the financial resources to humanitarian assistance and also provide the channels for reporting problems which include emails, phone, online chat, or web forms.

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Contracts & SLAs

You need to make sure that the IT company you choose as MSP is very precise about the managed IT services provider commitments they make in the contract. Seek help from a legal expert who is specialized in international IT procedures, they can properly define the services in a contract for you. Every contract has an SLA (Service Level Agreements) which define what volume of work and standard of services an MSP company will provide you with. Keeping knowledge of conformance of SLAs used to be very difficult before between the MSP and the clients but with the PSA platform including in the MSPs services, you can now monitor the tasks and works that are done as per the contract agreement between the parties.


You might be thinking about whether your company should use a MSP or not? In the current marketplace, you need to make your company look apart and updated from other companies. Availing services of MSPs will bring more efficiency and cost-effectiveness to your resources than before. This also helps you to stay focused on your core business rather than working up in those administrative works. This focus will help you in expanding your business and drive more profits for your company in the future.